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  • What are the different brightness levels available in Helios torches?
    Helios torches offer multiple brightness levels, allowing users to adjust the intensity of light based on their needs and preferences.
  • Does Helios offer a lifetime warranty on its products?
    Yes, Helios provides a lifetime warranty on nearly all its premium products to ensure customer satisfaction and product quality. The full terms and conditions are on the link in the footer but yes, providing the product is registered it will have a user lifetime warranty unless stated otherwise.
  • Q: Why are the products at Helios so expensive?
    A: At Helios, we pride ourselves on offering top-tier flashlights designed for professionals who require reliability and durability in challenging conditions. Our flashlights are not only built to last a lifetime, but they also incorporate advanced technology and high-quality materials to ensure superior performance. Each product undergoes rigorous testing to meet industry standards, ensuring that our customers receive the best possible equipment. The cost reflects our commitment to excellence, from robust construction and cutting-edge light output to exceptional battery life and resistance to harsh environments. Investing in a Helios flashlight means investing in a product that will consistently perform when you need it most, bringing light to the darkness without compromise.
  • Can Helios torches be mounted to weapons?
    Yes, Helios torches are designed to be mounted to weapons for tactical use, providing reliable illumination in critical situations.
  • Do you do blue light or military discount?
    We may or may not be on Blue Light BUT....we will certainly honor any service personnel who can provide proof of their Blue light membership, Defense Card, etc. If we aren't on the site, drop us a message with your valid card and we will send you a code!
  • Q. My torch wont turn on?
    Each torch comes pre tested, there is a seal placed between the battery and terminal to prevent issues in transport. Unscrew the cap ('s) and remove the wax paper before charging! Your set to go!
  • My torch wont charge?
    1.Did you remove the paper seal? See my torch wont turn on for more details 2. Is the tail cap screwed up tight? if not, it wont charge 3. Have you the right connection? 4. Does the torch say, click tail cap to charge? 5. Review the manual to be sure 6. Get in touch if your stuck
  • What is the return policy for Helios products?
    Helios offers a hassle-free return policy allowing customers to return products within 30 days of purchase for a full refund or exchange.
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