Returns / Warranty Work

To initiate a return, please reach out to our customer service team via email or phone or the contact form below.

Be sure to have your order number and serial number handy for a smoother process

Our team is here to assist you and will guide you through the return steps.

Thank you for your understanding, and we look forward to helping you!

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We are a UK based company with service, spares and repair all possible at our dedicated UK site. Most torches carry our lifetime guarantee, some a 5 year guarantee. Regardless, we will not leave you in the dark!

 

Please ensure you return your item to the following address:

HELIOS - Return, DCID Warehouse B, Melrose Farm, Barton upon Humber, DN18 6DD 

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Your warranty or return will be processed as soon as possible but usually on the day we receive it. Depending on the work that is carried required, it may take up to 7 days to establish and rectify.

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If your requirement is urgent then please let us know in the form below. 

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We do not cover the initial shipping to us but will cover the cost of the return to you. As per our policy, if we cant fix it we will replace it. Please see our warranty terms so you know what is covered, a quote and authorisation will be raised if it is not covered within the warranty policy so have your details is important to avoid delays. 

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